Privacy Policy

Effective Date: March 20, 2025

At Stella Pergolas Plus (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or communicate with us via email, phone, or SMS.

Information We Collect

We may collect the following types of information:

Personal Information: Your name, email, phone number, address, and any other information you voluntarily provide.

Payment Information: Payment details are securely processed through trusted third-party providers.

Website Usage Data: IP address, browser type, device information, and pages visited.

SMS Opt-In Data: If you opt into text messages, we collect your mobile number and explicit consent.

How We Use Your Information

We use your information to:

Contact you regarding your projects, quotes, and orders.Provide customer support.Send updates, promotions, and scheduling reminders.Improve our website and services.

Data Protection

We implement strict security measures and internal policies to prevent unauthorized access and sharing of your personal information. Your data is stored securely on protected servers, and all payment information is processed safely through verified third-party platforms.

Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes. Your data is only shared with trusted service providers (such as payment processors and CRM systems) who help deliver our services and are contractually obligated to maintain confidentiality.

Data Transfer Commitment: We explicitly commit that consumer data will never be transferred to external organizations under any circumstances, even with your consent.

Text Messaging (A2P Compliance)

Stella Pergolas Plus uses SMS messaging solely to send appointment confirmations, inquiry verification replies, updates, and reminders to enhance customer communication.

Message frequency typically averages 5-7 messages per week. Standard message and data rates may apply.

Opt-Out Rights: You have the right to opt out of our messaging campaigns at any time.

Opt-Out Instructions: To opt out of future communications, reply with STOP or UNSUBSCRIBE to any message you receive.

Contact Information

For questions or concerns regarding your privacy or this policy, please contact us at:

Phone: +1 (650) 278-8086

Email: [email protected]

We reserve the right to update this Privacy Policy periodically. Any changes will be posted clearly on our website.